Refund & Cancellation Policy

This page explains how cancellation and refunds work at TASXIO. It forms part of our Terms of Service.

1. Cancelling your subscription

You can cancel at any time from the billing page inside your account. Cancellation stops future renewals. You retain access to paid features until the end of your current billing period.

2. Free trial

If you cancel before the free trial ends, you will not be charged. At the end of the trial, your account converts to a paid plan unless you cancel first.

3. Monthly plans

Monthly plans are billed monthly in advance. Because you use the Service throughout the month, we do not offer refunds for the current month on cancellation. Your paid access continues until the end of the month; renewals stop from the next cycle.

4. Annual plans

Annual plans are billed once a year in advance. If you cancel an annual plan within 14 days of the payment date and you have not made substantial use of the Service, you can request a full refund by emailing contact@tasxio.com. After 14 days, annual plans are non-refundable, but you retain access for the remainder of the paid year.

5. Failed payments

If a renewal payment fails, we will attempt to charge again over the following days. If payment cannot be collected, we may suspend access. Once payment is up to date, access is restored.

6. Downgrading

You can downgrade to a lower tier at any time. The change takes effect at the end of your current billing period; we do not refund the price difference for the current period.

7. Refunds for service issues

If TASXIO is unavailable for an extended period due to our fault, or if the Service materially fails to work as described, contact us at contact@tasxio.com. We will review the issue and, where appropriate, offer a pro-rata refund or service credit.

8. Consumer rights

If you are a consumer in the UK, you have a 14-day statutory cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. By starting to use the Service during the 14-day period, you may lose the right to a full refund for the portion already used. This policy does not affect your statutory rights.

9. Data on cancellation

After cancellation your data remains available in read-only form for 60 days, so you can export it if needed. After 60 days the data is permanently deleted from our production systems.

10. How to request a refund

Email contact@tasxio.com from the email address on your account, describing your situation. We aim to reply within 2 business days.